Returns Policy

Owen Barry Ltd offers a full repair or replacement guarantee.

Every product that leaves our workshop has been thoroughly quality checked – however, problems do occur and Owen Barry stand by their products 100%.

If you are, in any way, unhappy with the quality of a product – please tell us immediately – we will endeavour to help you.

Similarly, if you feel that a product has not performed as it should – talk to us. Unfortunately we all grow old and a bit grubby and weather beaten over time, but we want an Owen Barry to be a favourite that your customer can use time and again for many, many years to come – so if you need any help or advise on any aspect of our range – please ask, especially if the product is a customer return and has been used, we would sincerely appreciate the opportunity to review and evaluate whether a repair or replacement is the most appropriate option.

Goods returned through no fault of Owen Barry:-

Bespoke Goods:-

One of the unique things about Owen Barry is the fact that you can tailor goods to your customers’ own taste.

Any skins can be matched with others from a vast colour palette, whilst we certainly do not mind doing this, please be aware that if you put together skin combinations, you are responsible for their outcome – we cannot be expected to critique your selection – and we will not take back any items just because “they didn’t come out like you expected” – please also be aware that these specials are quality controlled extra thoroughly so that we are confident that they are 100% perfect upon despatch and not subject to any quality issues that could warrant return.

Non delivery - Return of goods to Owen Barry:-

Non-delivery by our courier – if a card has been left and a courier has attempted to deliver unsuccessfully on more than one occasion due to non-availability of the recipient – then the return to sender charge will be forwarded to the customer.