Delivery & Postage
We use a variety of trusted couriers to deliver our goods, the courier we use is dependent upon the delivery address i.e. UK Mainland, Highlands & Islands, Europe & Rest of the World.
Delivery will be made to the address specified by you during the order process on the website. You can change this address with each order through the website.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you.
All our deliveries require a signature on receipt, however, ours is NOT a named delivery service, therefore anyone at the designated delivery address may sign for your delivery. Please ensure that an appropriate person is available to sign on the delivery day. If no one is at the address when delivery is attempted, the goods will be retained by the courier and a notification postcard left, you will have the option to re-arrange delivery or collect your order from the local depot. If this has not been undertaken within approx. 5 days the courier will attempt to redeliver if this is still unsuccessful the goods will be returned to Owen Barry.
Ordinarily, we only make deliveries to the order delivery address, with an appropriate signature. If you instruct us or our nominated courier to leave a delivery unattended at your address or at a nominated neighbour, OB expressly disclaims all liability which may arise by virtue of the delivery being lost, damaged or left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of weather damage.
Please note adverse weather conditions or other events outside of our reasonable control may result in an occasional late or non-delivery. If that is the case, we will endeavour to contact you as soon as we can to reschedule your delivery. In any event, our liability to you will be limited to the prices of the goods not delivered and the cost of delivery. Please also refer to Force Majeure In our full Terms & Conditions section.
Split deliveries: In an instance where all products are not available to ship at once OB are entitled to supply your purchases in several drops, we will endeavour to liaise with you to ensure any inconvenience is kept to a minimum – we will only charge one lot of postage per order.
When your order is despatched, we will send you an automated despatch email which will include a tracking number for your parcel.
Despatch Times and Additional Costs:
Where our website offers FREE P&P – this offer applies to a checkout basket value in excess of £50 with a delivery address within the UK ONLY.
Our standard carriage is £5 for orders up to a value of £50 and Free of Charge thereafter - this applies to UK only
UK Mainland delivery normally takes approx. 48 hours (two working days) from day of despatch. Highlands and Islands can take longer.
Our Express tracked delivery option is an additional £10 and should be delivered within 24 hours (one working day) from despatch. Presently this service is only offered to UK mainland, for orders placed before 10.30 am on a weekday.
If you require a timed delivery (i.e. Saturday or Next day - pre 9am) this could be influenced by the delivery postal code and the charge for this will be displayed at check out.
International and Channel Islands
For Europe and the Rest of the World we have set costs, these can be weight dependant, final accurate costs will be displayed at checkout but as guidelines standard international costs are:
European Union £17
USA & Canada £27
Delivery times for international shipments will vary according to the destination.
Shipments outside of the EU your total price will be adjusted at checkout will not include VAT, CHECK with KIT is this correct ??
However, you may have to pay import duties and taxes according to your local regulations.
All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Owen Barry has no control over these charges, so you should contact your local customs office for further information.
Please NOTE international shipments may be subject to cross border inspections by customs authorities, Owen Barry can offer no guarantee that products sold through this website are appropriate for all global requirements, this includes but not limited to material origins, content and labelling. We will not be liable for any breach by you, the importer, of any such laws.
Shipments to Channel Islands will not be charged VAT (as CI are not part of the EC Territory) however, CI residents shipping products to mainland UK addresses will be charged VAT.
We will endeavour to despatch all stock orders within two to three working days -
The exceptions to this are:-
Beanbags and bean filled interiors products which can take up 2 weeks to despatch, via Parcel Force which takes 48 hours for delivery.
Customised orders which are made to order, then the Owen Barry team will liaise with you regarding your customised order and it’s time line for production.
Christmas and possibly, offer times when there is an increased demand.
Back Orders/Split deliveries: In an instance where all products are not available to ship at once OB are entitled to supply your purchases in several drops, we will endeavour to liaise with you to ensure any inconvenience is kept to a minimum – we will only charge one lot of postage per order (if applicable) .
If you have any special requirements, regarding deadlines, gifts, delivery addresses it is always best to contact us directly prior to order, but at very least make clear mention of your requirements in writing on the notes section of the order form.