SORRY, this page has had a bit of a wobble -

We are trying to update it but that's not as easy as we would like -

please bear with us - we'll be back,  as they say in the movies !!

In the meantime, if it is urgent please pick up the phone 01458 442858

or drop us an email  


We know searching websites trying to find the information that you want quickly and easily is frustrating and time-consuming!

So we have compiled a list of what we think is your frequently asked questions.

If we have missed the obvious, there is a question box at the bottom, drop us a line and we will answer directly and if appropriate include it on this page.


  1. I made a mistake on my order, can I change it?
  2. I want to return my purchase what do I do?
  3. How long do I have to return my purchase?
  4. How long do I have to return my Christmas purchase?
  5. Can I exchange my purchase instead of returning it?
  6. I printed my returns labels and mislaid it how do I print it again?
  7. I am returning an item that was gifted with a gift receipt, how does that work?
  8. Should I send the parcel back recorded delivery?

Sizes and Colours

  1. How do I know if the product will fit me?
  2. My size isn’t listed on the website? Can you help me?
  3. The product I like isn’t available in my colour?

Product Care

  1. I need to know how to look after my Owen Barry Product i.e.
  2. Owen Barry Coat/cold weather accessory
  3. Owen Barry handbag/purse
  4. Owen Barry Beanbag/lifestyle


  1. Can I buy a Gift Voucher
  2. How do I spend my Gift Voucher
  3. Can I use a Gift Voucher in conjunction with other payment forms?
  4. Do Gift Vouchers have a time limit?
  5. How do I become a VIP customer?

Payment Information

  1. What forms of payment do you accept?
  2. Do you accept international credit cards?
  3. Do you charge VAT tax on international purchases?
  4. Do you accept Paypal?

Customer Service

  1. Are there any benefits to having an account with Owen Barry?
  2. How can I get assistance if I need it?
  3. Is there any way I can learn more about Owen Barry?
  4. Can I have a one to one customer service person?

Other stuff

  1. Can I order old styles?
  2. Do you have a catalogue?
  3. An item I want is out of stock, what do I do now?
  4. My personal data ( email, address etc) has changed how do I update this information?
  5. I tried to check out but the item wasn’t there, what happened?
  6. Do you match prices if an item goes on sale after my purchase?
  7. How do I unsubscribe from your mailing lists?
  8. What can cause my delivery to be delayed
  9. Where can I find my local stockist?
  10. I‘m interested in becoming an Owen Barry stockist?
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