SORRY, this page has had a bit of a wobble -
We are trying to update it but that's not as easy as we would like -
please bear with us - we'll be back, as they say in the movies !!
In the meantime, if it is urgent please pick up the phone 01458 442858
or drop us an email firstname.lastname@example.org
We know searching websites trying to find the information that you want quickly and easily is frustrating and time-consuming!
So we have compiled a list of what we think is your frequently asked questions.
If we have missed the obvious, there is a question box at the bottom, drop us a line and we will answer directly and if appropriate include it on this page.
- I made a mistake on my order, can I change it?
- I want to return my purchase what do I do?
- How long do I have to return my purchase?
- How long do I have to return my Christmas purchase?
- Can I exchange my purchase instead of returning it?
- I printed my returns labels and mislaid it how do I print it again?
- I am returning an item that was gifted with a gift receipt, how does that work?
- Should I send the parcel back recorded delivery?
Sizes and Colours
- How do I know if the product will fit me?
- My size isn’t listed on the website? Can you help me?
- The product I like isn’t available in my colour?
- I need to know how to look after my Owen Barry Product i.e.
- Owen Barry Coat/cold weather accessory
- Owen Barry handbag/purse
- Owen Barry Beanbag/lifestyle
- Can I buy a Gift Voucher
- How do I spend my Gift Voucher
- Can I use a Gift Voucher in conjunction with other payment forms?
- Do Gift Vouchers have a time limit?
- How do I become a VIP customer?
- What forms of payment do you accept?
- Do you accept international credit cards?
- Do you charge VAT tax on international purchases?
- Do you accept Paypal?
- Are there any benefits to having an account with Owen Barry?
- How can I get assistance if I need it?
- Is there any way I can learn more about Owen Barry?
- Can I have a one to one customer service person?
- Can I order old styles?
- Do you have a catalogue?
- An item I want is out of stock, what do I do now?
- My personal data ( email, address etc) has changed how do I update this information?
- I tried to check out but the item wasn’t there, what happened?
- Do you match prices if an item goes on sale after my purchase?
- How do I unsubscribe from your mailing lists?
- What can cause my delivery to be delayed
- Where can I find my local stockist?
- I‘m interested in becoming an Owen Barry stockist?