Reviews and Testimonials
If it looks like we haven't got many recent reviews - this is far from the truth !! But we upload them all individually as they come into our personal emails (arghh..) It is finding the time to upload them all - please check back, we are trying to get them up to date !! - promise :o)
23rd May 2019 13:09
Thank you so much for my purse it’s beautiful,
Excellent customer service
21st May 2019 21:06
Many thanks for your kind attention over the last few weeks.
With mind changed again, I am absolutely delighted with the exchange of my Freya with the Blake.
Thanks also to your colleague in the shop, she was extremely helpful too.
Thank you Chas, the replacement has arrived and it is perfect!
Sent from my iPhone
> On 20 May 2019, at 10:04, Chas Barnstable wrote:
> Morning Sarah,
> Hope you had a lovely weekend,
> We have received your seat pad back - Thank you, we will be sending a Luxe Charcoal instead.
> Hope this is a more suitable match for you,
> This will leave APC today, delivery tomorrow.
> Kind regards Chas
18th May 2019 10:55
I just to let you all know how thrilled I am with my latest purchase Francine in Black with Bengal.
This is my 3rd bag from yourselves, I love the classy individual style you have. Also your story and the sustainability of the leather, of course I spread the message when people ask me about the bag but sadly most people just don’t think about these things, You guys deserve a massive break as I believe these bags are far more superior than high end designers.
Anyway thanks again I’m off out now to show off my new bag
21st April 2019 14:58
Thanks so much for the tassle which arrived yesterday.
It is a perfect match with the bag.
An excellent service.
Thanks again, Julie.
23rd April 2019 06:22
Thank you for reaching out.
I love the versatility of this bag converting from a shoulder to a back pack. I have been looking for a back pack with more style and this one has a lot of style. I have looked at many back packs and found both a back pack and shoulder bag in one. I also appreciate the quality of the leather and the coloring is very consistent with what I was thinking the color was online.
I love this shoulder bag/ backpack.
16 April 2019 15:42
Thank you soooo much for the quick reply!
I will definitely be purchasing another of your bags.
Hopefully I can find a Dillie in the cowprint.
I currently have I believe the puppy or pepsi from a few years ago and it still looks brand new.
Great quality workmanship and materials.
I love your bags!!
Have a great day!
03 April 2019 11:46
Dear Brook, Chas and Sarah -
Just to say thank you for the delivery of the Vermont, Yves, Winnie, the sample of Thunder and the complimentary silver acido coin purse which have just arrived - I am delighted!
Please drop me an email once the bespoke Zara is ready so that we can discuss a delivery date.
With best wishes - and many thanks,
30th March 10:03
My bag arrived and I LOVE it. The Firebird is just beautiful.
Thank you so much for your assistance. I'm already trying to decide which bag I need next.
29th January 2019 12:58
I have just received my Green Bag in the post. Many thanks.
The service from you has been excellent, and I am pleased to be able to use the bag again.
Again many thanks for the quick and efficient service.
19th October 2018 14:01
Subject: Re: Iggy
ou so very much Sarah for all your help and advice.
I love the Iggy it really has made my birthday feel special.
Already looking through your brochure !
19 September 15:33
Subject: Unbelievable !
Annabel from Truro just called, you arranged a Barrington bag for her, she just wanted you to know that you were incredibly helpful and the bag has arrived and made her day.!!!
13.September 2018 13:08
Hi Chas, the strap arrived safely this morning and at last my bag looks like one of yours, and I am very pleased with it.
Thank you for sorting out for me.
Subject: Repair. Message for Carole
I just wanted to say a very big thank you for the repair to my bag and the quick return. I never thought when I phoned the result would be so perfect. Thanks again Helen Ball
Sent from Helen's iPad
12 June 2018 11.06
So pleased with my bag thank you so much to you and your team.
12 June 2018 11.01
The bits arrived this morning and are the correct ones.
Excellent customer service, thanks for you help.
Subject: Pocket Slouch
Just a note to say thank you for the quick turn around of my order.
Received my gorgeous “Tin” pocket Slouch bag today.
Perfect colour for the summer months.
Love love love it 😍. Thank you so much.
Toni x x
02 March 2018 12:03
Thank you so much for the beautiful bag received yesterday morning.
What great service!
So, many thanks
Yours sincerely Sheila
Beautiful bag and swift delivery.
08 February 2018 08:53
Thank you so so much for repairing my bag with no charge. I am truly grateful, your kindness couldn’t have come at a better time!
The bag looks as good as new with the difference in suede barely noticeable.
Again my sincere thanks for your help and kindness.
09 January 2018 12:25
Dear Owen Barry
I wanted to thank you for your exceptional service in sending my new bag I ordered during the Christmas holidays. I wasn’t expecting it until this week, but it arrived much earlier and I am absolutely thrilled. It is a perfect bag and even better in the flesh than I could have imagined!
Thank you so much!
With best wishes and happy new year.
Mrs Fiona .
15.December 2017 18:41
Omg thank you Sarah for super fast turn around of Soft leather Dillie in brown. It arrived today. It’s absolutely gorgeous. Thank you again for a fab service.
Have a very merry Christmas and a happy new year.
31 July 2017 13:15
I have just received my repaired bag back from you and wanted to say thanks so much for fixing it and for the efficient and prompt service...much appreciated.
All good wishes
11 July 2017 16:40
Hi Sarah - just to let you know that my bag arrived today and I love it. It is so beautifully made and the attention to detail is clear to see, for example, using silver leather inside the bag. The silver acido is just gorgeous; you were right when you said it is "stunning".
Please would you pass on my thanks to the craftsperson who made it for me. Thank you to you too for talking me through the options and helping me to decide which bag to have.
I'm now hoping for a sunny day tomorrow so I can wear it!
19 June 2017 09:01
Just to say that my aubergine bag arrived safely Friday .
Thank you so much for repairing it so beautifully and posting it back to me. I am very grateful.
I look forward to seeing you in November (!) if not sooner.
Best wishes - Julie
17 May 2017 09:45
Big thank you for repairing the zip on my handbag and the speedy service.
13 May 2017 19:18
I just wanted to say a huge thank you for your assistance with order. Owen Barry is a fine example of excellent customer service.
My Dudley Reptile bag arrived the morning after I placed my order with you and I am thrilled with it, I love it! It is exactly the right size and exactly what I was looking for. It is superb quality and the handles are soft and comfortable on my shoulder. There is plenty of room inside for all my stuff and I can actually see what I am looking for, rather than grappling around with my hand inside!
I now follow you on Instagram and will be recommending you to all my girlfriends!
Thanks a million!
02 May 2017 07:58
Subject: Re: Key ring
Just wanted to say a big thank you for the excellent service you provided with the key ring. It arrived this morning and is a perfect match for my new handbag, fabulous!
Love the whole range and sure I will be buying ( and recommending !) much more in the future.
03 March 2017 13:58
My order arrived this lunch time and really cheered up a rather soogy Friday.
Lovely colours and leathers - edible,and oh so scrummy.
Thank you and have a great weekend.
15 February 2017 21:03
Received my bag today and I love it.... just wanted to say thank you to you all for the excellent service.
25 January 2017 07:41
Good morning Cindi,
As promised the above order arrived on Tuesday.
Just to say how delighted I was to receive it. The bag is lovely and great to think it was made in Somerset. The cowhide star was an additional bonus.
I will undoubtedly be coming to visit when next in Somerset.
22 December 2016 18.49
Thank you so much, received today, I'm so excited to be able to give this to my husband. Merry Christmas to you all.
12 December 2016 23:32
Had to write and thank you SO much for my beautiful new Mars Pepsi handbag. I love it so much already. Very impressed with the amazing customer service and the speed of my order.
Wishing you all a very Merry Christmas and look forward to visiting you again in the New Year!
With best wishes
22 November 2016 19:18
I just picked it up from DHL on my way into work this morning. I absolutely love it!! The handle is the perfect length, and the color is so beautiful! Thanks for following up, and thank you so much for all of your help – you’ve been great!
Happy holidays to you!
04.November 2016 08:36
Just a quick email to thank Sarah for all of her time, patience and help when I came to the shop last Saturday. Such an amazing service. I am thrilled with my new handbag & will be thrilled all over again with my new bigger handbag & hot water bottle cover/sheep that I will open on Christmas day!
Our beautiful leather cube has already been in use and is so comfortable and practical. I’ve collected some stones for the door stop and will stuff it this w/e. Love all the bags, leathers, colours etc. I have raved about you to my friends. Hope the sale goes well today. I will be back!
07 August 2016 18;16
Hi. I just wanted to email to let you know how delighted I am with the Matt Black Dudley bag that I ordered from your Factory Shop sale last week.
I have a long-held love of leather bags and have owned several expensive designs from another well-known, Somerset-based company. After a recent lifestyle change, these expensive luxuries are no longer feasible or indeed desired.
Earlier in the year, I happened upon your shop at the Tanyard and picked up one of your patchwork bags, which I've used pretty much non-stop ever since. Then I requested one of your bespoke bags as a Birthday gift and the order went in a few days ago. When your sale offered a Dudley for only £72.00 I thought I'd grab one while I could!
It really is beautiful quality and such a practical, simple and attractive style. I particularly love the leather internal pockets and the deep side pockets to keep valuables secure and easy to locate. Oh, and of course, great that it's Made in England, from responsibly sourced materials. Top Marks all round, then!
06 August 2016 19:43
Hi all at OB. Just wanted to let you know that my lovely bespoke Dudley arrived safely today. Superb! Beautifully made, fabulous soft leather in just the right colour. Oh, and the self-coloured handles were so the right choice. All of this and sooner than expected!
Sent: 04 August 2016 22:15
Subject: My new bag!! Wow
I visited your shop a couple of weeks ago as I wanted to buy a particular bag in a certain colour.
The lady in the shop was absolutely lovely & really helpful - apparently, you no longer made the design that I liked but you managed to find all the components & a stunningly beautiful piece of pink leather which was perfect. I was told it would be 4/6 weeks before delivery which was fine.
But 8 days later I received my fabulous new bag - wow wow wow - I am thrilled, it's gorgeous & I'm now the proud owner of 4 of your bags ..........
This is the first one specially made for me & I love it - superbly quality & craftsmanship, stunning design & colour, excellent service & choice, cannot recommend you highly enough - thank you very much - if you bring back the metallic grape leather I hope to own a fifth!!!!
24 June 2016 16:36
Just a quick note to let you know that my bag arrived safely today.
They’re beautiful - I;m delighted with them
Thank you so much for all your very efficient support - it’s a pleasure to do business with such lovely people.
Have a brilliant weekend,
15 December 2015 14:20
Subject: Re: Repair to urban
Hi Sarah - Oh my word what wonderful customer service.
I can't praise you enough. All the best Louise
Wed 16/12/2015 11:41
Thank you for the super quick delivery of my beautiful bag which arrived yesterday.
Really impressed with the quality of the bag, also your excellent customer service. My husband is very happy too as he no longer has to traipse around the shops to find me a Christmas present!
Have a very Happy Christmas,
7 November 2015 18:06:24 GMT
Subject: Re: mistie bag
Hi Sarah. ( feedback for your website)
Have just received my mistie owen barry bag, am so pleased with the service I have received.
From going to the owen barry factory and choosing the design/colour/skin etc to the end product being delivered to my door, nothing is to much trouble.
The leather is so soft and the quality is 100% exceeded my expectations. I'm officially addicted!!
Mon 26/10/2015 10:02
Just to say thank you so much for your wonderful service yesterday; my mum and I had such a great afternoon and you were so helpful.
We love our purchases and can't wait to see our bags.
See you soon.
Rosanna & Alison
Tue 29/09/2015 22:06
Thank you so much for the prompt repair and return of my bag.
I am very impressed with the customer service.
I will have no hesitation in buying a further bag from you.
The pewter leather is looking good!
21 June 2015 12:52:21 pm BST
Subject: Re: Owen Barry
Hello Mark Cindy & Ken
Good to see you last week & I came away buzzing, you have a very creative industry going on with a great vibe!
Thanks for the info will get something over this week looking forward to it.
Thu 14/05/2015 08:49
My new bag strap arrived yesterday - thank you so much for your help and very speedy service, I'm a very happy customer!
Sent: 12 May 2015 12:31
And yes o dear I am addicted to your handbags!
Better than Mulberry and the customer service was fantastic and not at all ‘’stuffy’’ as I have felt when visiting the Mulberry outlet in the past!
Tue 17/03/2015 08:26
I just bought one of your bag, the backpack "Mathilde". I am a real bag addict but I have to say that the quality and originality of this one is above any expectation :-) the 2 bigs pockets inside are so much better than the usual zip... And it is pretty "unique", and the leather quality is simply amazing... and smell so good lol
I sooooo love it, and wanted to let you know and compliment your work... and it makes me happy to buy a leather bag from uk... Not India or China!
Thanks a lot again for this amazing product.
Have a lovely week.
Sent from my iPad
Sorry for short emails or disgraceful misspelling!
Sun 04/01/2015 18:27
I just wanted to email you to let you know how delighted I am with my Owen Barry handbag that my husband purchased me for Christmas.
It's truly beautiful and I feel very privileged to own such a piece.
Of late I've struggled to find myself a new bag something a bit different, something that didn't have brand advertising all over it, something that no one else had. Then I stumbled across your range in a small accessory shop in my local town and I was amazed.
I would like to thank you for my beautifully crafted bag and I look forward to shopping with you in the future, it's a great feeling to own something so unique especially when we live in a world where mass production has become so excessive.
Fri 07/11/2014 12:38
Thank you for the strap and gift, Carole.
I am looking forward to using the bag again this weekend!
I am more than happy with the service I have received.
Wed 24/09/2014 08:43
thank you very much for adapting my handbag strap, it is perfect and no longer slips off my shoulder:)
Thank you for all your help,
Mon 30/06/2014 13:38
Thank you very much for supplying replacement rings for my 3 Owen Barry handbags. The rings were very easy to fit , as you said. I appreciate your excellent customer service.
Tue 17/06/2014 21:31
Sorry for the delay in writing. Thank you so much for the new zip and the very prompt service.
I will highly recommend you.
All the best
24 April 2014 13:42
Subject: Orange bag
Just to let you know I received my repaired bag this morning and am absolutely delighted with the result.
Thank you so much for all your help, I can now enjoy it again!
Sun 12/01/2014 00:22
Enquiry: Hello i just wanted to tell you about one of your coats that my husband bought me in 1984.
It was a flying jacket type of coat but slightly longer with an off centre zip up the front.
Ive had many people admiring my coat which incidentally still looks as good as new.
It never dates and has travelled all over. I
t looks the part whatever i wear it to and has become my security blanket for winter months.
Well done on the good workmanship and quality item.
Happy new year. Val
Thank you so much for wonderful service.
I received the two links that you so promptly despatched the other day.
My lovely bag is now back in action and with no charge!
I am so grateful.
Just to say thank you to Carole and all at Owen Barry for your excellent customer service in sending replacement buckles which had fallen off and been lost from my bags.
I shall now continue to enjoy using my bags which are frequently commented on.
And, I can say not only that Owen Barry are a British company making beautiful and reasonably priced bags, but that my experience of your customer service is most excellent.
Thank you. Helen
Wed 23/10/2013 22:39
Thank you so much for my new bag ....it's lovely.
I will use it with pride and tell everyone it was made in England.
Yours with thanks,
From my magic machine!!!!
Wed 23/10/2013 18:36
Thank you so much, I have received the rings and am using my bag again! I am so glad that I can continue using it. It still looks good, because it's such good quality, it would have been a shame to discard it.
The Owen Barry customer service is excellent and for this reason, I would definitely consider buying another handbag from yourselves in the future.
Once again, thank you.
Kind regards, Kaye
Tue 08/10/2013 19:39
Thank you very much indeed - Chas has been most helpful and I had not yet got around to passing on my address. It will be marvellous to get my bag in action again and may I congratulate your company on its exemplary customer service.
Fri 02/08/2013 10:21
The belt arrived this morning. Super..... just what I wanted.
Thanks for such brillinat customer service. I'll be recommending you to all my friends.
24 June 2013 11:56
Subject: Thanks so much
Just to let you know the rings arrived today and to thank you for your excellent service.
I shall be very glad to have my bag back in use.
Subject: Thank you
Hi Carole & Chas
Just to say a big thank you for repairing my bag so promptly and the fantastic customer service.
11 April 2013 23:22
Subject: Owen Barry Ltd
Bags have arrived , omg they are B ...eautiful, I am thrilled. Great collection they sit so nicely together.
15 March 2013 11:59
Subject: RE: Enquiry from the Owen Barry UK website
Many thanks, Carole, my bag is back in service. Brilliant customer service!
11 February 2013 11:54
Subject: Thank You
Always a pleasure dealing with Owen Barry’s friendly and informed staff, and when selling their products to customers so good to be able to say that it is made in England (Somerset) – always a major plus and with OB, quality assured.
The fact that the range you sell in your shop has been made especially for you, with your own choice of style/colour/material is an extra selling point and makes your OB goods exclusive to you.
Where else would you get such exclusivity at such a competitive (reasonable?) price?
08 January 2013 11:07
Subject: Thank You
Just a short note to say a big thank you to everyone for pulling out all the stops in making and getting my lovely handbag to me at 8.45am on Christmas Eve.
It was actually a birthday (Boxing Day) present for me from my husband and it was the only handbag I have ever wanted that much!
So, thank you again, and well done.
04 November 2012 20:19
Subject: Thank you and awesome
Awesome was a term used by one of my ladies when she saw her bag on Saturday.
Divine was another used to describe the new aubergine hurdler.
Thank you for all the hard work that I know went into getting that wonderful order out to me.
O B are strictly the best
We had snow today - my biggest dread in the next few weeks !!!!
Shall we all pray together.
05 September 2012 13:57
Subject: Thank you
Hope this message reaches you....we just wanted to say thank you for your help in repairing the bag we returned you.
Great customer service
Max & June
25 July 2012 20:25
Subject: Re: Faulty zip
Thank you so much, I really do love that bag and I'm so pleased that you will be able to send me a new one - such excellent customer care!
21st June 2012 20:51
Just a big thank you for making such gorgeous bags etc.,
I now have several of your beautiful bags and love them all!!!
When the British make things, they are always very well made. As an American living here I can say this with all honesty.
23 May 2012 15:47
Subject: Re: Owen Barry Delivery
The bags arrived today and they are gorgeous!
Best wishes Debbie
09 January 2012 12:37
Subject: Z top bag strap
Dear Cindi –
When we spoke on the phone last Wednesday you were kind enough to offer to swap the strap on my
daughter’s present for one made-to-measure.
After experimenting over the weekend we both decided the bag works well with the current strap and
have decided to stay with it.
I am sorry I took up your time unnecessarily but your solution was a revelation; I never expected such a
generous response from customer service.
With thanks and apologies,
10 January 2012 12:50
Subject: Fw: Links (Rings)
thank you so much Carole for the links - that's great to have a spare.
I love my bag and am dead chuffed to have it back in carrying order again!
Have a great 2012,
06 January 2012 14:13
To: Carole; Cindi; Chas
Subject: Order 9225
Thank you all very much for your help with this order. The bag arrived yesterday and is even better than I expected (the colour is wonderful!)
Happy New Year to you all
19 December 2011 18:30
Subject: Re: Broken clip on handbag
Sorry for not replying earlier. Both clips got here fine on the second attempt, thanks for the great customer service!
Have a great Christmas.