Delivery & Postage
We'd prefer to hear from you if you have any questions or require any information regarding deliveries. Most especially we want to hear from you if you feel that there's a shipment en route and you're concerned over the transit time, or have any information regarding addresses etc.
General information regarding specific regions outside the UK is below and is our normal practice. If there's anything more specific, please scroll down to find your country related content.
We use a variety of trusted couriers to deliver our goods. The courier we use is dependent upon the delivery address i.e. UK Mainland, Highlands & Islands, Europe & Rest of the World.
Delivery will be made to the address specified by you during the order process on the website. You can change this address with each order through the website.
Insurance and signatories
We insure each purchase for the time it is in transit up until the time it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you.
All our deliveries require a signature on receipt. However, ours is NOT a named delivery service, therefore anyone at the designated delivery address may sign for your delivery. Please ensure that an appropriate person is available to sign on the delivery day. If no one is at the address when delivery is attempted, the goods will be retained by the courier and a notification postcard left. You will have the option to re-arrange delivery or collect your order from the local depot. If this has not been undertaken within approx. 5 days the courier will attempt to redeliver. If this is still unsuccessful the goods will be returned to Owen Barry (OB).
Ordinarily, we only make deliveries to the order delivery address, with an appropriate signature. If you instruct us or our nominated courier to leave a delivery unattended at your address or at a nominated neighbour, OB expressly disclaims all liability which may arise by virtue of the delivery being lost, damaged or left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of weather damage.
Adverse weather conditions or other events outside of our reasonable control may result in an occasional late or non-delivery. If that is the case, we will endeavour to contact you as soon as we can to reschedule your delivery. In any event, our liability to you will be limited to the prices of the goods not delivered, and the cost of delivery. Please also refer to Force Majeure In our full Terms & Conditions section.
In an instance where all products are not available to ship at once, OB is entitled to supply your purchases in several drops, We will endeavour to liaise with you to ensure any inconvenience is kept to a minimum and we will only charge one lot of postage per order.
When your order is despatched, we will send you an automated despatch email which will include a tracking number for your parcel.
Despatch Times and Additional Costs
Where our website offers FREE P&P, this offer applies to a checkout basket value in excess of £50.01 with a delivery address within the UK ONLY.
Our standard carriage is £7 for orders up to a value of £50.01 and free of charge thereafter. This applies to UK mainland only.
Highlands & Islands and Northern Ireland: Our standard charge is £9 up to a value of £50.01 and Free of Charge thereafter.
UK Mainland delivery: This normally takes approx. 48 hours (two working days) from the day of despatch. Highlands & Islands and Northern Ireland can take longer.
Our Express tracked delivery option is an additional £10 and should be delivered within 24 hours (one working day) from despatch.
Presently this service is only offered to the UK mainland, for orders placed before 10.30 am on a weekday. If you require this service please contact us directly, ideally by telephone.
If you require a timed delivery (i.e. Saturday or Next day - pre 9 am) this could be influenced by the delivery postal code. The charge for this will be quoted especially, please contact us directly so that we can handle your request/delivery personally.
The Channel Islands
For The Channel Islands, Europe and the Rest of the World we have variable costs. These can be weight and region-dependent. Final accurate costs will be displayed at checkout but as guidelines our standard Channel Island costs are:
- Up to £50 spend is £17, for a spend over £50 the delivery cost is £11.
For any European Country: Europe and the Rest of the World we have variable costs, these can be weight and region-dependent. The final accurate costs will be displayed at checkout but as guidelines our standard Channel Island costs are:
- Up to £50 spend is £17.00, for a spend over £50 the delivery cost is £11.
- EU £28.00
- USA & Canada £27.00
- Australasia £38
Delivery times for international shipments will vary according to the destination.
For shipments outside of the EU, your total price will be adjusted at checkout will not include VAT.
However, you may have to pay import duties and taxes according to your local regulations.
All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Owen Barry has no control over these charges, so you should contact your local customs office for further information.
Please Note: International shipments may be subject to cross-border inspections by customs authorities. Owen Barry can offer no guarantee that products sold through this website are appropriate for all global requirements. This includes but not limited to material origins, content and labelling. We will not be liable for any breach by you, the importer, of any such laws.
Shipments to the Channel Islands will not be charged VAT (as CI are not part of the EC Territory) however, CI residents shipping products to mainland UK addresses will be charged VAT.
We will endeavour to despatch all stock orders within two to three working days.
The exceptions to this are:-
- Beanbags and bean-filled interior products which can take up to 2 weeks to despatch, via Parcel Force, which takes 48 hours for delivery.
- Customised orders which are made to order, then the Owen Barry team will liaise with you regarding your customised order and its timeline for production.
- Christmas and possibly offer times, when there is an increased demand.
- Back Orders/Split deliveries: In an instance where all products are not available to ship at once OB is entitled to supply your purchases in several drops. We will endeavour to liaise with you to ensure any inconvenience is kept to a minimum and we will only charge one lot of postage per order (if applicable).
If you have any special requirements, regarding deadlines, gifts, delivery addresses it is always best to contact us directly prior to order, but at very least make clear mention of your requirements in writing on the notes section of the order form.