Owen Barry are committed to supplying the very highest quality products, hand cut from the finest skins and made at our premises in Somerset, UK by skilled craftspeople.
We thoroughly check and quality control our products throughout the production process.
Over time (even though our products are perfect when they leave our factory) sadly, issues can sometimes develop. If there is ever a manufacturing problem that stops you using your OB product, we will repair it for you free of charge.
There is no deadline to this guarantee. Whether a new product, or an old one, we will always stand by our products and endeavour to help you.
However, what we cannot give is an unlimited lifetime guarantee on the wear & tear of our skins, we just ask you to be fair about this please.
Sadly the expectation on skins can be quite arbitrary and reflective of the treatment the product receives. For example; a leather bean bag in a busy house with animals & children, will age & distress much more quickly than in a less busy more sedate household. The same applies to a handbag used daily and robustly. Regular day to day handling will, over time, start to show on the leathers, cowhide and sheepskins that we use (which shows you are loving life and your handbag!!).
At OB, we use very beautiful, soft and natural skins. This means they are quite “naked” and don’t have a great deal of heavy spray or “plastic” top coatings on them. That is why our bags & other products are so lightweight, tactile and ooze the quality you love.
That also means these less coated natural skins are potentially more vulnerable to signs of ageing. Many people think this is distressing or “breaking in” is beautiful, reflecting the quality of the skin and a small price to pay for a stunning piece of leather.
All we ask is that you are fair and realistic about your expectations. We will always try to help an Owen Barry customer, especially with manufacturing and hardware issues, but with the skin, please remember, we all get older and a little more worn & tired around the edges!
If the product cannot be repaired satisfactorily, we will offer you a replacement, free of charge, please understand, in these rare cases, we cannot always guarantee that we will have the exact same skins in stock and will have to offer you an alternative; similarly if the style is very old and no longer part of our range an alternative style is all we can offer.
If you have a problem
First and foremost, we would ask you to contact the retailer where you purchased the product. Ideally, you will need your proof of purchase.
If you don’t know the retailer, then contact us at [email protected] and we will try to help you track them down.
If you bought the product directly from us, please email: [email protected]
If dealing remotely we will ask you to send images of the issue, so that we can evaluate the best way to help you and advise from there. For example; hardware issues can usually quickly be addressed with free of charge replacements being sent to you.
Items that are not covered are; samples, seconds and factory sale items as these products are ‘sold as seen’. They will have been heavily reduced and are excluded from the lifetime guarantee.
What if the issue is your fault?
If you’ve had an accident and damaged your product, (it happens!!) don’t worry – we will help here as well. Please check our Repair and Refurbish sections.